Mediation Service

Mediation Service,
19-21 Pillar House,
South Parade,

Phone:01302 361777

Fax:01302 361163


Resolving Matters Quickly and Effectively Helping You, To Make The Right Decisions

Disputes are very common and often involve issues at home, at work, or with our neighbours where we live.  Mediation can help you resolve the issues you face and reach a manageable agreement for the future.  Remember many disputes can be resolved or nipped in the bud before they escalate if dealt with early on.

 Our service specialises in working with parties where the dispute may lead to homelessness this would include for example;

1.)   disputes with neighbours

2.)   disputes at home which may have led or could lead to homelessness for example being asked to leave by family or friends

3.)   disputes with landlords 


What is Mediation?

Mediation is a very straightforward way of resolving disputes between two parties. It helps you and the other person reach an agreement that you can both live with.

It gives you a chance to talk to the other party in a constructive and fair manner, so that you can hear what they have to say and so that you can be properly heard yourself.

It is a voluntary process, and you cannot be made to take part.  It is also very private, and avoids other people or agencies having to get involved in the details of your dispute.

Who are Mediators?

Our Mediators are trained professionals who are qualified and experienced in helping people settle their disputes without the need for more formal action.  They have a high success rate in helping people come to their own solutions about their problems.  They do not tell you what to do or give you legal advice. Mediators are trained and accredited to the highest standards by Mediation UK, who are nationally recognised and provide skilled mediators for professional bodies in a wide range of settings.

Why choose Mediation?

Mediation is a very effective way of resolving various types of dispute.  The only times when it would not be appropriate to use mediation are if there has been a criminal act, or if people want to prove a particular point of law.

Other reasons to choose Mediation:

  • Mediation is confidential
  • Mediation is informal Mediation aims for a win/win result
  • Mediation is a free service
  • Mediation lets you decide what happens


What’s next?

You are welcome to contact us to talk informally about whether Mediation might help in your situation.  If you decide to go ahead, we can take a referral and start the process.

If requesting Mediation yourself, then M25 Mediation Services can offer to contact the other party on your behalf, or if you have been referred by another agency we can also liaise with them.

On the day of the Mediation, at a place suitable to both parties, the Mediator will meet with both parties separately to gather information and look at the issues. This meeting will last approximately one hour. This time is private and will allow each person to explain their individual issues, and to start to think about what they need to happen in order to resolve the dispute.

If both parties are in agreement, this can then be followed by a joint meeting of between one and three hours.  If people are not ready for this the Mediator can ‘shuttle’ between the two sides for a similar amount of time, working separately with each party, so they don’t have to meet directly.

Whether in a joint session or in shuttle mediation, the mediator will aim to help both sides to communicate better, to understand one another’s concerns, and to jointly come up with solutions to help to resolve their dispute.


If you think mediation may help you:

You are welcome to contact us on the number below to make a referral, or just to talk through what it would involve.

Our case coordinator will be glad to answer any questions you may have about how mediation works. We will also be able to offer advice about the most appropriate way to proceed.

We look forward to hearing from you.



Vince Bell   01302 361777 or